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The original item was published from 1/21/2021 4:06:09 PM to 2/26/2021 12:00:04 AM.

News Flash

Purcellville News Flash

Posted on: January 21, 2021

[ARCHIVED] News Release - Unpaid Utility Balances and Payment Options

PURCELLVILLE, Va., January 21, 2021 — The Town wants to remind Utility customers with unpaid water/sewer bills of payment options and resources.   We realize the pandemic has affected many of our customers financially. Water disconnects and late payment penalties have been deferred at this time.  The Town is encouraging customers to make partial, periodic payments to avoid the ‘snowball’ effect of mounting bills that will come due and reduce penalties when they become applicable.  


Please contact us with any questions or concerns. We are here to help!


  • Notices of unpaid balances for the December and previous bill cycles have been mailed. 
  • The Town is aware of nation-wide Postal Service delays. The Town will honor postmarked payments as on-time.  
  • Non-receipt of a bill does not dismiss customers from payment responsibility. (Contact our office with any bill/payment inquiries) 
  • Check payments are processed in the order received & may take longer to clear the bank while Town Hall is closed and limited staff are in the building due to COVID.


Payment Options

Drop Box: A convenient/secure drop box is located on the J Street side of Town Hall

ACH Automatic Withdrawals:  Free automatic payment draft program

Online: Electronic payment service is offered by Official Payment Corp. - Convenience fees apply

By Phone: 1-800-272-9829 via Official Payments – Convenience fees apply 

Mail: 221 S Nursery Ave., Purcellville VA 20132 

(The Town is experiencing delays in receiving mail) 




The repayment plan allows residential customers additional time to pay their utility balance as a result of financial hardship from the COVID-19 Pandemic. This plan is in accordance with the Governor’s moratorium (an authorized postponement) on utility disconnections for delinquent residential utility accounts. The moratorium will continue until the Governor determines the economic and public health conditions have improved such that the disconnection moratorium no longer needs to be in place or until at least 60 days after the Virginia state of emergency ends. The Act also provides for and the Town of Purcellville may qualify for an exemption from the moratorium. Financial assistance resources are available for customers unable to adhere to a payment schedule.



  • Residential customer more than 30 days delinquent
  • Experienced financial hardship due to the COVID-19 Pandemic
  • Repayment plans must be paid in full within 24 months 

For more information or to request the COVID-19 Financial Hardship Utility Repayment Plan, visit:


Local Community Resources

Housing, Food and Financial assistance help is available in your community.

Ayuda con recursos de vivienda, alimentos y asistencia financiera está disponible en su comunidad.


Loudoun County

Information and Referral Program

(: 703-777-0420


Tree of Life Ministries

(: 540-441-7920 (5 para español)



Loudoun Cares

(: 703-669-4636



Catholic Charities 

(: 703-841-3830 


The Salvation Army

(: 703-771-3371



Middleburg Fish

(: 540-687-8771


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