Utility Service

Eff. 2/1/2022
Town Hall is open for walk-in service Monday - Friday 9:00 AM to 3:00 PM..
Finance staff is available to assist you by phone (540-338-7093) or email (revenueteam@purcellvilleva.gov) Monday-Friday 8:30am-4:30pm. Payments can be made using the drop box located on the side of the building or visit the Payment Information link. If needed, in-person transaction appointments can be arranged by calling 540-338-7093.

Payment Information:  https://www.purcellvilleva.gov/326/Payment-Information

Need to set up New Utility Service? Complete the Utility Service Application (use link for fillable PDF form) and remit application and deposit to the Finance Department. Drop application & deposit in the 24 hour drop box, mail or contact RevenueTeam@Purcellvilleva.gov for instructions on how to remit application/ deposit electronically.    https://purcellvilleva.gov/DocumentCenter/View/5462/Utility-Service-Application?bidId=
*We are currently not requiring new customer’s to appear in person or have the application notarized out of an abundance of caution due to COVID-19.

Need to make new account deposit payment by credit card? Email RevenueTeam@Purcellvilleva.gov for special arrangements.

Payment Hardship? Contact our office to discuss payment options and arrangements before disconnect occurs. Payment Plans and Financial Assistance Resources are available.  

Impacted by COVID-19? COVID-19 Federal Relief programs are provided by Catholic Charites and Loudoun Cares. The State of Emergency ended on June 30, 2021. The postponement of water disconnects has been lifted. The Town will resume water disconnects to accounts with unpaid balances in September 2021.

  • Contact the COVID-19 Emergency Fund and Helpline Today! Leave a message at 703-669-5040

Financial Assistance Resources

Tax, General utility or other inquiry?     Email: revenueteam@purcellvilleva.gov

After Hours Water Emergency? Contact 540-454-3629 to reach our on-call Maintenance Team.



Water and Wastewater (Sewer) Services

The Department of Public Works manages the water and sewer systems for the Town of Purcellville. It is important for you to learn about these systems and how they serve you and your neighbors.
Help us take care of our utilities so that we can better serve you!

START NEW SERVICE
 

Fill out a New Utility Service Application - & remit the Application and Deposit to the Finance Department. Drop the application & deposit in the 24 hour drop box, mail or contact the RevenueTeam@Purcellvilleva.gov for instructions on how to remit the application & deposit electronically.


 
WATER AND SEWER BILLS

  • Utility bills are mailed bi‐monthly on even months (Feb, Apr, Jun, Aug, Oct, Dec)  
  • The Town code requires that all properties with water connections are to be billed a  minimum charge even if service is turned off or no water is used for a billing cycle.
  • The payment due date is stated on the front of the bill. Failure to receive a bill does not  entitle the customer to pay without a penalty. The Town is not responsible for failure of  the US Postal Service to deliver bills.
  • Bill payment is due on the 1st day of odd months (Jan, Mar, May, Jul, Sep, Nov)
  • All new accounts are charged an initial handling fee of $20 on the first utility billing cycle.  
  • Fixed service charges apply on every bi‐monthly utility bill based on meter size.  
  • Tiered rate fees apply based on gallons used.    
  • Sewer charges are based on water consumption.  
  • The Town reserves the right to estimate utility bills when it is not possible to read  the meters due to inclement weather or other reasons.
  • Late payment Penalty - 10%