Town Hall is open for walk-in service Monday - Friday 9:00 AM to 3:00 PM.
Finance staff is available to assist you by phone (540-338-7093) or email (firstname.lastname@example.org) Monday-Friday 8:30am-4:30pm. Payments can be made using the drop box located on the side of the building or visit the Payment Information link. If needed, in-person transaction appointments can be arranged by calling 540-338-7093.
Need to set up New Utility Service? Complete the Utility Service Application and drop it in our drop box or mail it to 221 S Nursery Ave. Purcellville, VA 20132. https://purcellvilleva.gov/DocumentCenter/View/5462/Utility-Service-Application?bidId=
Need to make new account deposit payment by credit card? Email email@example.com for special arrangements.
Payment Hardship? Contact our office to discuss payment options and arrangements before disconnect occurs. Payment Plans and Financial Assistance Resources are available.
Impacted by COVID-19? COVID-19 Federal Relief programs are provided by Catholic Charities and Loudoun Cares. The State of Emergency ended on June 30, 2021. the postponement of water disconnects has been lifted. The Town will resume water disconnects to accounts with unpaid balances in September 2021.
Tax, General utility or other inquiry? Email: firstname.lastname@example.org
After Hours Water Emergency? Contact 540-454-3629 to reach our on-call Maintenance Team.
A 24 hour payment drop box is located on the wall of the Town Office building at 221 South Nursery Avenue (wall facing J Street entrance to handicapped parking). Payments placed in the Town’s drop box before 8 am on the day following the due date will be accepted as timely and will not be subject to late penalties.
Pay by Mail:
Use the address listed above to pay by mail. Payments postmarked by the US Mail on
or before the bill due date will be accepted as timely and will not be subject to late penalties.
Finance Counter:Cash and Checks Only are accepted at the Town’s Finance Counter, Monday, Wednesday, Friday 9am-3pm. We cannot process credit cards at the Finance counter.
Official Payments Payment Center – Click this link to pay your tax or utility bill by electronic check or credit card through our service partner Official Payments. You must have your account number and
bill in front of you. Official Payments will charge a nominal convenience fee for this automated
service. You will be notified of the exact amount of this fee prior to your acceptance of the online
transaction. **E-CHECK PAYMENTS: BE VERY CAREFUL WHEN ENTERING YOUR ROUTING AND CHECKING ACCOUNT NUMBER- OFFICIAL PAYMENTS CANNOT VERIFY CHECKING ACCOUNT NUMBERS FOR INPUT ACCURACY. ALL PAYMENTS RETURNED BY YOUR FINANCIAL INSTITUTION ARE CHARGED A RETURNED PAYMENT FEE.**
1-800-2PAY-TAX (1-800-272-9829) Jurisdiction Code 6233 - Pay by telephone through our service partner Official Payments. The jurisdiction code for the Town of Purcellville is 6233. You must have your account number and bill in front of you. Official Payments will charge a nominal convenience fee for this service.
Automatic Clearing House:
Ensure your bill is paid on time and avoid late possible penalties! The Town of Purcellville offers you the option to pay your utility bill (water & sewer) through automatic debits (ACH) from your bank account each billing period. Your account is debited 3-5 days before the bill is due. ACH is as secure and be more reliable than using personal on-line bill pay services through your bank.
More information on ACH.
A $50.00 returned item fee will be applied to payments returned by your Financial Institution. Returned items include: check, ACH, official payment e-check and credit card payments. Notification of the returned payment is sent via regular and certified mail. Customers have 5 business days to satisfy payment in full including the $50.00 returned item fee. The Town will only accept cash or certified funds as repayment for a returned item. Failure to pay in full can result in collection action to include disconnection of water service, DMV Stop or property lien and additional charges.
As prescribed in the Town’s Finance Policy, if payment is returned for any Town services by an individual or business for insufficient funds more than two times in a twelve month period, the Town will require all future payments by that individual or business be made in the form of cash, certified check or money order.
The purpose of this policy is to provide the utility customer with a means to extend the amount of time they may pay their bill prior to service disconnect. Go to our Payment Plan page for more information.
Disputing a Personal Property tax bill?
Please complete the bill dispute request form. Disputing a bill will not relieve the customer from payment of tax and applicable penalties and interest if Loudoun County deems the personal property is registered in Purcellville as of January 1 of any tax year. A member of the Finance Department will research your request and follow up with you.
Penalty Appeal Process per State Code
Tax penalty abatement is defined by VA State Code §58.1-3916 and requires a written appeal. The requirements to appeal are explained in the Tax Penalty Appeal Process PDF.